Shipping & Return Policy

Shipping Time & Rates 



Ships from warehouse in:

Delivered in:

Standard Cairo/ Greater Cairo

50 LE

1 - 2 business days

2-5  business days after date shipped

Domestic Shipping

60-300 LE

According to weight and location

1 - 2 business days

5-7  business days after date shipped

International Shipping

By Weight

1 - 2 business days

10-21 business days after date shipped 

Domestic Shipping

Our goal is always to ship your order same-day, because we know your little one is waiting for it! However, depending on what time your order was placed and how busy we are, your order may take 1-2 business days to ship from the time you submit it. Once shipped, domestic orders typically arrive within 2-5 business days. If you need it sooner, shoot us an email at and we can explore expedited options.

For expedited service, additional charges may applyPlease specify in order comments when you would like your order by. Orders placed by 10 am CLT will ship the same day. A Roo customer representative may contact you once we receive your order (and before we ship it) to inform you if there are additional shipping charges. Or, if you would like to know the shipping charges prior to placing your order, you may email us and we can give you shipping options/rates based on your specific needs. We always aim for the fastest shipping and most reliable service for each package.

International Shipping

As with all orders, our goal is to ship international orders within 1-2 business days.  Please note that customs and duties charges can apply for international deliveries and are not included in your order’s total.

International orders cannot be expedited due to customs and differing postal service policies and transit times around the globe. 

All international orders are shipped via Nexus International.

Order Status

You will receive a shipping confirmation email with a tracking number once your order ships.

If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.

Returns Policy

Any unused, unwashed products may be returned or exchanged within 14 days for Domestic Orders, and 30 days for International Orders- of the order date* on your invoice, as long as the packaging and/or hang-tags are still intact. Please  email us at  for a return authorization number prior to sending back your item(s).

We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refund after items have been washed.

An item may be returned if it is sent back:
● Unworn
● Unwashed
● With original tags and packaging intact
● Free of stains, odors, animal hair, and damage 

Please allow up to 3 days for your return to be processed once received at our warehouse, and 1-3 business days for refunds to be processed to your original form of payment.

If you would like to exchange/return an item that was gifted to you, please email  with the buyer’s name and order number. The buyer will not be contacted; it will simply help us find the order and act as proof of purchase. 

Proof of purchase is required for items to be return-eligible.