FAQ

Are the products on your website organic?

Yes, unless otherwise stated, all of our products are made of 100% organic cotton that is G.O.T.S certified.

Do you use flame retardants?

We do not treat our clothing with any chemical flame retardants. Instead, the luxurious weight of our breathable cotton makes our daywear naturally flame retardant and meets the Consumer Product Safety Commissioner's (CPSC) standards.

How would you describe the fit of your garments? (Size chart)

Our clothing is quite true to weight, and is designed to be form-fitting and tailored to the body.

SIZE	WEIGHT
Preemie-NB	2.5-4.1 kgs
0-3 Months	3.5-5.7 kgs
3-6 Months	5.7-7.7 kgs
6-9 Months	7.7-9.5 kgs
9-12 Months	9.5-11.3 kgs
12-18 Months	11.3-12.7 kgs
18-24 Months	12.7-13.6 kgs

Should I choose NB/Preemie or 0-3 Months? Help!

Our newborn size is intended for 2.5- 4.1 kg babies, and fits quite accurately. Our 0-3 months size is intended for 3.5-5.7 kgs. And while definitely fit longer and be a little bit roomier than NB sizes, still offers a nice tailored fit in the torso and arms.

If you have other children who were born bigger than 4kg, or your doctor pointed out that your baby appears to be a big one, we would recommend going with size 0-3 months, as it will last longer than the newborn size. It's really a preference as to what you are hoping to use it for (immediate versus longer-term fit). :-)

EVERYTHING on your site is so cute! What are the essentials that I should buy for new baby?

We recommend our "Essential Eight" body styles:

Onesies
Bodysuits
Hooded Blankies
Bibs
Swaddles
A Baby Wrap
Waffle-Knit Rompers

What methods of payment do you accept?

We accept:

Online Payments

COD (Cash on Delivery)

I just submitted my order, how long will it take to reach me?

Our goal is to ship your order same-day, if possible, because we know your little one is waiting for it! However, depending on what time your order was placed and how busy we are, your order may take 1-2 business days to ship from the time you submit it. Domestic orders typically arrive within 1-5 business days once the package has been shipped, while international orders may take 1-2 weeks.

What is your return policy?

Any unused/ unwashed products may be returned or exchanged within 14 days of the order date* on your invoice, as long as the packaging and/or hang tags are still intact. Please email us at info@rooegypt.com for a return authorization number prior to sending back your item(s).

WHEN CAN I START USING A WRAP WITH MY BABY AND UP TO WHAT AGE CAN MY BABY BE WORN IN A WRAP-A-ROO?

We recommend going from womb to wrap as WRAP-A-ROOs are the most womb-like environment your baby could be in, post-birth. They are recommended for even the smallest babies as you’ll get a custom-fit every time you wear it. Although wearers of babies under 3kgs need to take extra care to keep air passage ways clear, they are ideal for mothers who have been instructed to implement Kangaroo Care. Our wraps are designed for the first year of a child’s life or up to 11.5kgs. Most wrap wearers will get the most use out of it in the first 9-12 months.

If you or baby have any special circumstances we recommend connecting with your medical professional prior to wearing

CAN I WEAR MY BABY FACING FORWARD OR ON MY BACK?

Nope. It puts too much pressure on baby’s spine and joints and increases the risk of baby falling out of the wrap. It also puts extra pressure on the wearer’s back as well from the angle of your baby’s body.

Although our wraps have no added stretch, they are still considered “stretchy” wraps. Therefore, we advise against back carrying.

I FEEL LIKE MY BABY ISN’T TOTALLY SECURE. AM I DOING SOMETHING WRONG?

Try 3 things:

(1) Tie the wrap tighter! After tying on the wrap, if you look at it and think, “How is a baby gonna fit in that?” then you’re doing it right.

(2) Make sure those straps stay flat and untwisted.

(3) If you have a bigger baby, adjust the crossed straps on your back so that “X” is higher. This will make it so the baby is higher on you and you won’t feel the need to adjust.

JUST A FEW REASONS WHY YOU SHOULD WEAR YOUR LITTLE ONE IN A WRAP-A-ROO:

It’s one of the best and easiest ways to promote bonding with your baby and can even help reduce postpartum depression.

It’s a lifesaver! It gives you your hands back while keeping your baby close.

Helps to calm even the fussiest babies, especially babies with reflux or gas. A pediatric study found that wearing your infant 3 hours a day reduces infant crying by 43%! Imagine THAT!

WRAP-A-ROOs provide a womb-like environment for baby that makes them feel secure, safe, and comfortable.

They distribute the weight evenly all over your upper body so it won’t tug on your shoulders or back and it naturally distributes baby’s weight correctly as well, without putting extra pressure on baby’s joints and spine like most carriers do.

It feels like your baby is giving you a big, sweet hug every time you wear it!

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